anonymous
I work in customer service over chats. The company I am working for is not based in Finland but I was hired to do help cutomers in Finnish.
Before anyone enters the chat they provide some info about their request to the bot.
One particular customer was using English with the bot but I saw his name and recognised it as a Finnish one so I started communicating in Finnish.
He accused me of not being a real Finn and asked me who is the Finnish president so I can prove to him I am indeed a ”real Finn”.
Other times customers with impossible request accuse me of not understanding and switch to English even though the answer remains the same and I get anxious of losing my job.
I am a woman and use a very regular Finnish male’s name as my avatar.
